FAQ

How does Smile Jar work?

In 4 simple steps. Faster than a melting snow cone in the Mojave Desert.

  1. Sign up with your email address. You’ll need to do this in order to earn cashback and get paid.
  2. Shop. Click on one of the hundreds of stores on Smile Jar and shop items from the store’s official website.
  3. Earn and Do Good. With every purchase from the store’s website, you get cashback. We match 10% of your cashback and donate it to the featured cause.
  4. Get a Bonus. Got a quick minute? Invite your friends and you can earn 10% of their cashbacks … forever!


Should I use my email address on Smile Jar?

Yes. You'll need it to get paid. We promise to only deliver important information, such as cashback updates.


Is my information secure?

Yes. We do not ask for, nor have access to, any credit card information. Because no one likes that. When you click on a store on Smile Jar, you are redirected to the store's official secure site. The stores do not share any personal information with us.


Do you share my personal information with anyone?

Nope. Simple as that. The only information you provide to us is your name and email address. We're simple people, and don't like to get TOO personal.


Does Smile Jar need my credit card info?

Nope. Your info is entered with the store directly. We never see your credit card info.


Is there a fee to join Smile Jar?

Nope. It's 100% free. There are no hidden costs and you don't pay extra when shopping at our partner stores. Think of this as being in a relationship with no strings attached, without the awkwardness and complications.


What do I have to do to earn cashback?

Just visit Smile Jar before you shop, click through the Smile Jar link to your favorite store, and voila – your cashback and a donation to the cause will be automatically processed after you make a purchase. You'll receive a confirmation email from Smile Jar notifying you of your cashback and your impact on the cause.


What amount of cashback do I earn?

Before you make a purchase, you can view the cashback percentage and our donation amount on Smile Jar’s store details page. Every store is different, but you can expect to earn up to 20% of your purchase.


Am I supposed to see my cashback when I checkout at the store?

When you click through a product on Smile Jar and make a purchase, the checkout process won't display the cashback details, but you'll receive a confirmation email from Smile Jar within a few days of your purchase. We do all the hard work with the retailers to make the process simple for you!


What if I have a question about a product – availability, pricing, shipping, or product details?

You can refer to the store’s website for product details or contact their customer service if you have questions about their product.


How do I make sure that I earn cashback?

Purchases will be eligible for cashback if you start your shopping session at Smile Jar and click on a store or product directly from Smile Jar to the store’s website. Here are some tips to maximize your impact:

  • As much as you may get distracted with the latest Kardashian gossip or enjoy surfing the Web, if you visit other sites before completing your purchase, you may not receive cashback from your purchase. You must click on a store or product directly from Smile Jar every time you shop.
  • If you use coupons not provided by Smile Jar, your purchase might not be eligible for cashback.
  • Make sure your browser settings are not blocking ‘cookies’ from the store’s website. Be careful of the chocolate-chip-kind. Snacking while online shopping can be hazardous, much like texting while driving.
  • Also, while virtually all product purchases at our stores are eligible for cashback, some exclusions may apply on a store-by-store basis.

Do I earn cashback on shipping, taxes, or discounts?

Unfortunately no. The cashback amount is based on the net purchase amount after all discounts that have been applied, excluding shipping and taxes. For example, if you purchase an item that costs $100 and you have a $10 coupon, the net amount on which you would earn cashback is $90. This is the only math you’ll see in the FAQs – we promise.


Do I earn cashback from purchases of gifts cards or gift certificates?

Usually stores don't give cashback on them, but you might get lucky. It depends on each store's policy.


How long do I have to wait to see my cashback reported on Smile Jar?

It usually takes 2-5 days. However, some stores need to wait until the return period ends so it may take up to 4-5 months depending on the store. If you don't see your cashback after the waiting period, just contact us . Please note that cashback eligibility is at the full discretion of the stores. They may change cashback percentage or purchase requirements at anytime without notice.


How do I earn money by referring friends?

Whenever you invite your friends and they shop through Smile Jar, you can earn 10% of their cashbacks forever. Yes, forever! For example, when you share your personalized Smile Jar link with your friends and they earn $1,000 cashback while shopping through Smile Jar, you also receive $100. There is no limit to how many friends you can invite or how much you can earn. Everybody wins! Just copy and share your referral link with your friends, and start earning your bonus.


How am I notified when I receive cashback from a friend referral?

You can check My Cashbacks to see your most up-to-date cashback earned.


How do I get paid?

We make it really easy. When you’ve earned a minimum of $10 in cashback, you can redeem your cashback under the My Cashbacks page. It’s like finding truffles or gold flakes sprinkled on your doorstep – more or less. Smile Jar offers 2 ways to receive payment:

  1. PayPal: We deposit your payment in your PayPal account – sender’s fees are on us. Make sure you enter your proper email address when redeeming your balance. Your PayPal account must also be verified.
  2. Amazon e-certificate: We send you an Amazon e-certificate to your Smile Jar email address. Make sure you enter your proper email address when redeeming your cashback.


How do causes receive the donation?

For every cashback dollar you earn through Smile Jar, we match 10% and donate it to the featured cause. Every 3 months, we automatically send payments to the cause. Getting rewarded while giving back? It’s like offering your companion the window seat because you’d rather swipe extra peanuts as the beverage cart rolls by. Sounds like a win-win!


Can any cause join Smile Jar?

No. We work with registered non-profits (501(c)(3)) and other public or private charitable organizations. Organizations must be in good standing, and do not engage in, support, encourage, or promote:

  • intolerance, discrimination or discriminatory practices based on race, sex, religion, nationality, disability, sexual orientation, or age;
  • hate;
  • terrorism;
  • violence;
  • money laundering;
  • other illegal, deceptive, or misleading activities.
Our team will review each suggested cause prior to adding them to the Smile Jar community. You can suggest a cause to be featured.


How does Smile Jar make money?

We want to be as transparent as possible. Our business model is pretty simple - if you buy something via Smile Jar, we get a referral fee and pass the reward to you and the featured cause. We believe that sharing is caring.


I have an idea or suggestion, what should I do?

We love hearing ideas and suggestions from you, simply contact us . Or if you need more jokes or are bored and just want to chat, give us a holler. We also like confessing about our obsessions for Speculoos and French bulldogs.


Community Guidelines

Smile Jar is a welcoming platform that allows for you to make your impact. Therefore, we have a zero tolerance policy for:

  • Spam including self-promotion, deceptive or misleading activities, or promotion of any third party sites that claim to increase your followers.
  • Cyber-bullying including abusive or inappropriate language, harassment, sharing others’ private information, or discriminatory speech based on race, sex, religion, nationality, disability, sexual orientation, or age.
  • Users falsely utilizing business names and/or logos to mislead others.
  • Users falsely impersonating other people.
  • Users that have commited fraud or made fradulent activities as identified by Smile Jar or our partners will have their funds revoked and account deactivated immediately without notice. No appeals are accepted.
This is not an exhaustive list; however, Smile Jar reserves the right to suspend, remove users, and revoke payment that we determine are performing activities not within the spirit of Smile Jar. If you see this behavior on Smile Jar, please report it to us.